Building trust is foundational and not prioritized enough in the workers' compensation claims process. Injured workers are navigating a complex and often overwhelming experience and need someone they can rely on. For claims adjusters, practicing […]

Workers' compensation claims can be challenging for injured workers and the claims adjusters who support them. Many injured workers feel uncertain, vulnerable, and overwhelmed by the claims process and the recovery journey ahead. For claims […]

In the workers' compensation landscape, no two claims are exactly alike. Each injured worker brings unique experiences, challenges, and emotional needs to the table, making it crucial for claims adjusters to be adaptable in their […]

In workers' compensation, we often focus on policies, regulations, and compliance—essential to ensure fairness and consistency. However, there is an element just as critical yet frequently overlooked: Leadership. Whether you are a claims adjuster working […]

Regarding workers' compensation, the roles of adjusters, claims managers, and executives extend far beyond paperwork and policy. These professionals deal with real human stories, managing the pain, recovery, and hope of injured workers. Leadership in […]

HR Homeroom When it comes to workers' compensation, an injured worker's experience can largely depend on the actions and honesty of the claims team. These people handle claims, communicate with workers, and ultimately decide how […]

{Part Seven, Compassion Fatigue in Workers' Compensation Adjusters}  Compassion fatigue is not something that can be resolved overnight. While short-term strategies, such as counseling or workload management, may provide immediate relief, preventing compassion fatigue in […]

(Part Three of the Compassion Fatigue in Workers' Compensation Adjusters series)  Compassion fatigue can quietly and gradually creep into the lives of workers' compensation adjusters. Because the symptoms often resemble general stress or burnout, it […]