The final role in the Empowerment Circle is the Coach. While the Challenger drives accountability and resilience, the Coach provides guidance, support, and encouragement. The Coach's role is relief in the workers' compensation system, offering […]

The second role within the Empowerment Circle is the Challenger, which embodies accountability, encouragement, and constructive pushback. Unlike the Persecutor role in the Drama Triangle, which imposes blame and criticism, the Challenger inspires growth by […]

Case Management Focus In the area of workers' compensation, Nurse case managers are leaders in that they work with all of the stakeholders to ensure each is in synch with the mission to ensure injured […]

Claims adjusters and employers must understand the Victim's role in the workers' compensation process. Injured workers can often feel overwhelmed, vulnerable, and unsure of the process or their future. This uncertainty and unknown mindset for […]

Within the Drama Triangle, the Rescuer role is characterized by a strong urge to help others, often to the point of over-involvement. While coming from a place of genuine care, the Rescuer inadvertently limits others' […]

The Persecutor role within the Drama Triangle represents behaviors and attitudes that appear domineering, controlling, or overly critical when viewed through a workers’ compensation lens. Claims adjusters or employers might unintentionally step into this role […]

Did you like the leadership series? Did you miss any of it? Good news. It's all in one place now, and that place is here. The Leadership Foundations in Workers' Compensation: A Guide to Transforming […]

Claims adjusters, injured workers, and employers play pivotal roles in the workers’ compensation recovery and claims process. Challenges often arise when interactions fall into what psychologist Stephen Karpman termed the Drama Triangle. This model explains […]