Women and Communication: Mastering Visual, Written, and Spoken Impact 

01 Apr, 2025 Claire Muselman

                               

The Issue: Why Communication is a Game-Changer for Women in the Workplace 

Communication is power. It shapes perception, builds credibility, and influences how others respond to us. Women in professional settings often face a double standard—speak too directly, and they may be labeled as aggressive, use softer language, and risk being dismissed or not taken seriously. 

Mastering visual, written, and spoken communication is crucial for women who want to command respect, make an impact, and drive meaningful change. Whether presenting in meetings, sending emails, or negotiating deals, how women communicate directly affects their leadership potential and career growth. 

The challenge is that women’s communication styles are often scrutinized differently than men’s. Research shows that women’s ideas are more likely to be interrupted, their emails analyzed for "excessive" politeness, and their body language misinterpreted. Understanding and owning the nuances of communication can help women navigate these challenges while remaining authentic to their personal style. 

Why It Is Challenging 

  1. Bias in Perception – Women are often expected to be warm and accommodating, which can make direct communication seem "too aggressive" or "abrasive." 
  1. Overuse of Softening Language – Women tend to use phrases like "I just wanted to say" or "I think" that unintentionally undermine authority. 
  1. Nonverbal Cues Can Send the Wrong Message – Body language such as avoiding eye contact, excessive nodding, or shrinking posture can unintentionally signal a lack of confidence. 
  1. Speaking Patterns that Reduce Influence – Using high-pitched tones, rising intonations (where statements sound like questions), or excessive apologizing can weaken perceived authority. 
  1. Written Communication Lacks Authority—Overusing exclamation points, qualifiers, or apologetic phrasing in emails can reduce impact and credibility. 

What We Can Do for Ourselves: Strengthening Communication Across Three Key Areas 

1. Visual Communication: Using Body Language to Project Confidence 

Maintain a strong posture. Stand and sit with an open, upright posture to project authority and presence. Control facial expressions. Avoid nervous laughter, excessive smiling in serious moments, or expressions that may unintentionally weaken your message. Use purposeful gestures. Hand gestures can reinforce points, but excessive fidgeting or crossed arms can distract or signal discomfort. Make eye contact strategically. Strong, intentional eye contact conveys confidence and engagement while avoiding dominance or intimidation. Own your space. Avoid shrinking into yourself; standing or sitting with presence makes a difference in your perception. 

2. Written Communication: Crafting Emails and Reports with Authority 

Remove unnecessary qualifiers. Instead of "I think we should consider," say, "We should consider." Cut the fluff. Avoid phrases like "just checking in" or "sorry to bother you." Be direct and professional. Use strong subject lines. Get to the point quickly so emails are read and taken seriously. Limit exclamation points and emoticons. While enthusiasm is great, excessive punctuation or emojis can weaken authority in formal communication. Be concise but impactful. A well-structured, clear message ensures your ideas stand out and avoids unnecessary length. 

3. Spoken Communication: Owning the Room and Your Voice 

Speak with intentionality. Use a strong, steady tone instead of rushing, mumbling, or trailing off at the end of sentences. Lower vocal pitch slightly – A steady, well-modulated voice is perceived as more authoritative than a high-pitched or breathy tone. Pause for impact. Strategic pauses prevent filler words like "um," "like," or "you know" and enhance presence. End statements with confidence. Avoid rising intonations that make statements sound like questions. Avoid apologizing unnecessarily. Only say "sorry" when an apology is actually warranted, not as a filler phrase. 

How to Support Others: Creating a Culture Where Women’s Voices Are Valued 

1. Amplify Women’s Voices in Meetings 

Echo and reinforce ideas voiced by women to prevent them from being ignored or co-opted. If a woman is interrupted, redirect the conversation back to her and give her space to finish her thought. Encourage women to take the lead in discussions and decision-making conversations. Acknowledge and credit women’s contributions publicly to ensure visibility. Create an inclusive meeting culture where everyone has equal speaking time and respect. 

2. Provide Constructive Feedback on Communication 

Help women refine their communication skills by providing growth-oriented feedback, not just criticism. Share resources such as public speaking workshops, writing courses, or leadership training. Recognize strong communicators and encourage them to mentor others. Address unconscious bias in how communication styles are judged, ensuring feedback is fair and constructive. Create opportunities for women to practice communication skills in a supportive setting, such as leadership presentations or panels. 

3. Challenge Gendered Communication Stereotypes 

Call out double standards when women are criticized for being assertive while men are praised for the same behavior. Ensure women’s contributions are valued for their substance, not just their "tone" or "likability." Advocate for workplace cultures that embrace diverse communication styles rather than penalizing them. Educate teams on how different leadership communication styles can all be effective. Encourage organizations to measure communication effectiveness by results, not just delivery style. 

4. Encourage Women to Take Up Space in Written and Spoken Formats 

Support women presenting at meetings, leading panels, and writing industry thought leadership. Nominate women for speaking engagements, awards, and high-profile leadership roles. Offer mentorship programs focused on executive presence and public speaking. Push for women to receive equal media and press coverage in industries where men dominate the conversation. Promote inclusive work environments where diverse communication styles are seen as strengths, not liabilities. 

5. Foster Long-Term Change in Communication Expectations 

Advocate for inclusive communication training in leadership programs. Encourage workplaces to implement unbiased speaking-time tracking in meetings. Create networking opportunities where women can refine their speaking, negotiation, and writing skills. Address performance review biases where women’s communication styles are judged more harshly than men’s. Support research and initiatives that explore gender dynamics in workplace communication. 

Speak with Confidence, Write with Impact, Show Up with Presence 

Women’s voices matter. How we communicate—visually, in writing, and in speech—shapes how we are perceived, how much influence we have, and how far we go in our careers. 

If you want to own your voice, start by: 

- Adjusting your body language to project confidence 

- Strengthening your writing to be clear and direct 

- Speaking with authority and intention 

If you are in a leadership role, help amplify other women’s voices by recognizing their contributions, giving them space to speak, and challenging outdated communication biases. 

The way we communicate is one of the most powerful tools we have. Let us use it boldly, wisely, and unapologetically. 


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    About The Author

    • Claire Muselman

      Meet Dr. Claire C. Muselman, the Chief Operating Officer at WorkersCompensation.com, where she blends her vast academic insight and professional innovation with a uniquely positive energy. As the President of DCM, Dr. Muselman is renowned for her dynamic approach that reshapes and energizes the workers' compensation industry. Dr. Muselman's academic credentials are as remarkable as her professional achievements. Holding a Doctor of Education in Organizational Leadership from Grand Canyon University, she specializes in employee engagement, human behavior, and the science of leadership. Her diverse background in educational leadership, public policy, political science, and dance epitomizes a multifaceted approach to leadership and learning. At Drake University, Dr. Muselman excels as an Assistant Professor of Practice and Co-Director of the Master of Science in Leadership Program. Her passion for teaching and commitment to innovative pedagogy demonstrate her dedication to cultivating future leaders in management, leadership, and business strategy. In the industry, Dr. Muselman actively contributes as an Ambassador for the Alliance of Women in Workers’ Compensation and plays key roles in organizations such as Kids Chance of Iowa, WorkCompBlitz, and the Claims and Litigation Management Alliance, underscoring her leadership and advocacy in workers’ compensation. A highly sought-after speaker, Dr. Muselman inspires professionals with her engaging talks on leadership, self-development, and risk management. Her philosophy of empathetic and emotionally intelligent leadership is at the heart of her message, encouraging innovation and progressive change in the industry. "Empowerment is key to progress. By nurturing today's professionals with empathy and intelligence, we're crafting tomorrow's leaders." - Dr. Claire C. Muselman

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