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How are you Managing Your Multigenerational Workforce?

25 Mar, 2025 Anne Llewellyn

                               
Case Management Focus

If you are a manager, director, or VP of a case management department, I am sure you have noticed that the workforce has changed since you did hands-on case management work. Our jobs are harder as new generations enter the case management workforce.  

Recently, I read a quote from the Harvard Business Review on the impact of this duty on multigenerational workers. "Giving each generation — and, importantly, each individual — the opportunity to be seen, understood, valued, and leveraged in the workplace throughout their career is essential for personal, social, and even societal well-being.  

Today, multiple generations work together. Balancing each generation's needs is important so your teams are engaged, work together, and are satisfied with their work.  

I in this article, I have included the current generations. Keep in mind that a new generation is added every 10 years. Click the link to read about each generation. This will help you know what is important to them. Once you know this, you can structure policies, orientation programs, and evaluations to see how you are meeting their needs.  

Baby Boomers: Those born from 1946-1964. In 2024, baby boomers celebrate birthdays between the ages of 60 and 78. They are just below the silent generation, born between 1928 and 1945, between 79 and 96 years old. To learn more, visit this link: https://www.usatoday.com/story/news/2023/03/01/baby-boomers-age-range-years/11151270002/  

Generation X: Generation X is anyone born between 1965 and 1980. To learn more about this generation, visit this link: https://www.usatoday.com/story/news/2022/09/02/what-years-gen-x-millennials-baby-boomers-gen-z/10303085002  

Generation Y, or Millennials, were born between 1981 and 1996. To learn more, visit this link: https://www.usatoday.com/story/news/2023/02/23/millennial-years-age-range/11151046002  

Generation Z: This generation was born between 1997 and 2012. To learn more about this generation, visit this link: https://www.usatoday.com/story/news/2023/02/08/gen-z-explained/11150085002  

Generation Alpha: today's teenagers eagerly pursue their first summer jobs and high school internships. To learn more about them, visit this link: https://www.usatoday.com/story/news/2024/04/23/what-years-are-gen-alpha/73261058007.  

Knowing the needs of each generation helps you  

  • Improve retention of staff 
  • Improve employee satisfaction 
  • Improved outcomes for the work of your department 

I hope this article provides insight into your workforce's various generations. I would love to hear from you on how you are balancing your multigenerational workforce. Feel free to email me at allewellyn48@gmail.com, and I will gather your comments for future articles.  

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    About The Author

    • Anne Llewellyn

      Anne Llewellyn is a registered nurse with over forty years of experience in critical care, risk management, case management, patient advocacy, healthcare publications and training and development. Anne has been a leader in the area of Patient Advocacy since 2010. She was a Founding member of the Patient Advocate Certification Board and is currently serving on the National Association of Health Care Advocacy. Anne writes a weekly Blog, Nurse Advocate to share stories and events that will educate and empower people be better prepared when they enter the healthcare system.

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