Leadership Link

Apologies are powerful in any field but have unique significance in workers' compensation. This industry revolves around supporting people through physical, emotional, and often life-altering experiences. Professionals—whether adjusters, employers, or claims specialists—encounter deeply personal situations […]

As we conclude this exploration into the Empowerment Circle, it is time to reflect on how this model fundamentally changes worker compensation interactions for the better. By adopting the Creator, Challenger, and Coach roles, claims […]

The second role within the Empowerment Circle is the Challenger, which embodies accountability, encouragement, and constructive pushback. Unlike the Persecutor role in the Drama Triangle, which imposes blame and criticism, the Challenger inspires growth by […]

Case Management Focus In the area of workers' compensation, Nurse case managers are leaders in that they work with all of the stakeholders to ensure each is in synch with the mission to ensure injured […]

Transitioning from the Drama Triangle, a psychological model that describes dysfunctional interactions, to the Empowerment Circle marks a significant shift in mindset, especially within the workers’ compensation space. The first role in the Empowerment Circle […]

Claims adjusters and employers must understand the Victim's role in the workers' compensation process. Injured workers can often feel overwhelmed, vulnerable, and unsure of the process or their future. This uncertainty and unknown mindset for […]

Within the Drama Triangle, the Rescuer role is characterized by a strong urge to help others, often to the point of over-involvement. While coming from a place of genuine care, the Rescuer inadvertently limits others' […]

The Persecutor role within the Drama Triangle represents behaviors and attitudes that appear domineering, controlling, or overly critical when viewed through a workers’ compensation lens. Claims adjusters or employers might unintentionally step into this role […]