Within the Drama Triangle, the Rescuer role is characterized by a strong urge to help others, often to the point of over-involvement. While coming from a place of genuine care, the Rescuer inadvertently limits others' […]

The Persecutor role within the Drama Triangle represents behaviors and attitudes that appear domineering, controlling, or overly critical when viewed through a workers’ compensation lens. Claims adjusters or employers might unintentionally step into this role […]

Did you like the leadership series? Did you miss any of it? Good news. It's all in one place now, and that place is here. The Leadership Foundations in Workers' Compensation: A Guide to Transforming […]

Claims adjusters, injured workers, and employers play pivotal roles in the workers’ compensation recovery and claims process. Challenges often arise when interactions fall into what psychologist Stephen Karpman termed the Drama Triangle. This model explains […]

Study Hall It has often been said the journey to recovery is about more than just treating injuries—it’s about healing the whole person. And in the workers’ compensation industry, it is about the people. This […]

HR Homeroom Workers' compensation is as complex as it is crucial, with each claim touching on workers' lives, livelihoods, and well-being. While claims are filed and processes unfold, an underlying set of dynamics influences every […]

Throughout this series, we explored the potential of various leadership styles in the workers' compensation process for claims adjusters and employers. Each leadership theory offers unique insights and practical strategies for creating supportive, empathetic, and […]

Emotional Intelligence (EI) Leadership, emphasizing empathy, self-awareness, and emotional management, is a powerful tool for employers working with recovering employees during the workers' compensation process. It fosters trust, supports mental and emotional well-being, and improves […]