In workers' compensation, the words we use matter. Language shapes perceptions, impacts emotions, and can influence outcomes meaningfully. The terms "compensable" and "non-compensable" are integral to the workers' compensation process, defining whether an injury falls […]

Roadmap  True success lies in how organizations handle the aftermath of workplace injuries—ensuring injured workers feel supported, safety protocols are improved, and the organization continuously grows stronger. This Post-Claim Strategies series has highlighted the critical steps organizations […]

Roadmap   Workers' compensation programs, like any critical organizational initiative, thrive on continuous improvement. The evolving nature of workplace dynamics, safety risks, and regulatory landscapes requires a forward-thinking approach that adapts to changing circumstances. A robust […]

Roadmap  The success of a workers' compensation program relies heavily on the partners and processes that support it. Third-party administrators (TPAs), insurers, and medical providers shape how claims are handled and influence the experiences of […]

Roadmap A workplace incident is a defining moment for any organization. Beyond its immediate impact, it is a critical opportunity to reflect, learn, and strengthen the workplace's commitment to safety. Reinforcing a safety culture after […]

Roadmap Effective training is the cornerstone of a robust workers' compensation program. However, no training program is perfect from the start. Continuous improvement is essential, and claims provide a wealth of insights to refine training […]

Roadmap  The recovery journey does not end when an injured worker returns to their role—it is a continuous process that extends into long-term health and well-being. Enhancing employee wellness post-injury is critical in preventing re-injury, […]

Roadmap  When an injury occurs in the workplace, an organization’s response shapes the recovery journey for the injured worker and the effectiveness of the entire workers’ compensation program. This roadmap provides actionable steps to manage […]