Claims adjusters, injured workers, and employers play pivotal roles in the workers’ compensation recovery and claims process. Challenges often arise when interactions fall into what psychologist Stephen Karpman termed the Drama Triangle. This model explains […]

Study Hall It has often been said the journey to recovery is about more than just treating injuries—it’s about healing the whole person. And in the workers’ compensation industry, it is about the people. This […]

HR Homeroom Workers' compensation is as complex as it is crucial, with each claim touching on workers' lives, livelihoods, and well-being. While claims are filed and processes unfold, an underlying set of dynamics influences every […]

Throughout this series, we explored the potential of various leadership styles in the workers' compensation process for claims adjusters and employers. Each leadership theory offers unique insights and practical strategies for creating supportive, empathetic, and […]

Emotional Intelligence (EI) Leadership, emphasizing empathy, self-awareness, and emotional management, is a powerful tool for employers working with recovering employees during the workers' compensation process. It fosters trust, supports mental and emotional well-being, and improves […]

Contingency Theory in leadership is the idea that no single leadership style works best in all situations. Instead, the most effective approach depends on various factors, including the leader's style, the employees' needs, and the […]

Authoritarian leadership, with its clear directives, strict adherence to protocols, and focus on authority, is a leadership style that, when applied thoughtfully, can bring significant benefits in structured environments. This approach may seem rigid for […]

Inclusive leadership is a style that emphasizes collaboration, open communication, and valuing diverse perspectives within a team. In the context of workers’ compensation, inclusive leadership encourages employers to view each injured employee as an essential, […]