One of the biggest challenges that our society will experience in the next generation will be to transition from human driven cars to autonomous vehicles (AV). One only has to listen to the Beach Boys […]

Every job in the insurance industry requires good negotiation skills. It remains a mystery to me that few in the insurance industry are formally trained in the art and nuances of negotiations. Each job has […]

Employers have a direct positive impact on their claims results if they partner with the claims examiners.  When employers treat the claims examiner as a professional partner, claims results are always better. When employers work […]

Most of the time, when you first meet someone, a relationship takes time to develop. Sometimes you immediately like or hate a person. I do not exactly know what magic chemistry makes someone immediately like […]

"What do you do?" The sense of self-worth, value and identity are tied up in that person’s job or occupation.  Everyone wants to be a part of something bigger, be valued for their contributions, be […]

Employers have an underappreciated direct impact on the workload of the examiners.    When employers treat the claims examiner as a professional partner, claims results are always better.  When employers work well with the claims examiners […]

There are many different life situations facing parents. One of the most rewarding and challenging is the balancing act of raising children while meeting work responsibilities.  The fundamental obligation of a parent is to make sure […]

When managing claims operations. It is good to send out regular "reminders" to the claims staff.  Here is a starter list.  Some of these are intended for supervisors and managers.  Most are for the entire staff.  Not all are […]